Terms and Conditions

CONWAY COMMS TERMS AND CONDITIONS 

INTRODUCTION

The terms and conditions apply to the use of the www.conwaycomms.com website. By accessing this website and/or placing an order with Conway Comms, you agree to be bound and accept these terms and conditions (The Conditions).

Please note, these terms and conditions can potentially change at any time, without warning and it is up to you to check these terms and conditions regularly before ordering products in case there are any changes. If you do not agree with the terms and conditions set out below, you should not use or access the Conway Comms website.

If you have any queries relating to our terms and conditions, please contact us by telephone 01438 358 357 or email us at info@conwaycoms.com before placing an order.

1. By placing an order through our site, you warrant that:

a ) you are legally capable of entering into binding contracts, and

b ) you are at least 18 years old.

2. We must receive payment of the whole of the price for the goods that you order (including VAT where applicable) before your order can be accepted.

3. After placing an order, you will receive an e-mail from us acknowledging that we have received your order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to us to buy a Product. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an e-mail that confirms that the Product has been dispatched. The contract between us (Contract) will only be formed when we send you the Dispatch Confirmation and the Contract will relate only to those Products whose dispatch we have confirmed in the Dispatch Confirmation.

4. Please note that customs or duty charges may apply to non-UK deliveries. These charges are the customers responsibility.

PAYMENT POLICY

All information you provide to us is stored on our secure servers.

All credit and debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us or if your card has been used fraudulently Conway Comms will not be liable for any delay or non-delivery.

SHIPPING INFORMATION

Orders are processed and  dispatched on the same day Monday-Friday. We can deliver by standard or premium delivery via Royal Mail to the address registered to your account.

Shipping service can be selected at checkout.

The address must be same as the one registered to your payment card, and be in the UK and Northern Ireland.

Someone needs  to sign for it, otherwise,  it’ll go back to your local  Royal Mail depot – the driver will leave a card with details of how you can collect it or rearrange delivery.

DISTANCE SELLING REGULATIONS
Contract cancellation under the Distance Selling Regulations

Please note that you are entitled to cancel this contract between yourself and Conway Comms provided that you exercise your right and notify us no longer than seven working days after the day on which you receive the products.

If you wish to exercise your right to cancel this contract after your order has already been dispatched, we will refund the original purchase price and delivery charge provided that you have notified us in writing no longer than seven working days after the day on which you receive the products, and that you have taken reasonable care of the products and not used them. You should return goods to Conway Comms in their original packaging and unused. Until the returned goods have been received by us, Conway Comms they are your, the consumer’s responsibility, it is recommended that you keep a proof of return postage. If goods are lost or damaged in transit we may charge  you or not refund you amounts that are attributable to their loss or damage. Full details on how to return goods can be found in the Returns Section. 

PRICE

The price of any Products will be as quoted on our site, except in cases of obvious error. These prices include VAT but exclude delivery costs, which will be added to the total amount due if relevant.

Our site contains a large number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our Confirmation procedures. We are under no obligation to provide the Product to you at the incorrect price, even after we have sent you a Confirmation email, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing.

WARRANTY, RETURNS & REFUNDS
  • All items come with a six month warranty.
  • Buyer can return the item in original condition within 14 days for a full product refund.
  • For any reported faults please call us or email info@conwaycomms.com in the first instance.

All online customers have a statutory right to cancel their order at any time up to 7 whole working days after receipt of the goods. Conway Comms give you 28 days to return your products if you are unhappy or if there is a fault. We will either exchange goods or refund your purchase. All goods returned must be in a new unused condition and in a suitable condition to be resold.

To raise a return for whatever reason, please call us on 01438 358 357 or email us at info@conwaycomms.com requesting a return and stating your reasons. You will then be issued with a returns form. All returns or exchanges must be packaged securely and sent back to the address on the returns label provided on your returns form. Please ensure you request a proof of postage from your local Post Office when you are sending the goods back to us.

CANCELLATION OF ORDERS BY CONWAY COMMS

Conway Comms reserves the right to cancel your order.

Particularly in the following circumstances:

a) If there is insufficient stock to deliver the goods you have ordered;

a) We do not deliver to your area; or

b) One or more of the goods you ordered was listed at an incorrect price due to a typographical or system error.

c) If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

DELIVERY

The delivery period stated within which you will receive your order is given as an approximate. Goods will be sent to the address given by you in your original order.

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident. You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

INTELLECTUAL PROPERTY RIGHTS

Unless otherwise stated we are the owner or the licensee of all intellectual property rights of content and images on our website. You agree to not reproduce, duplicate copy or re-sell any part of our site without our express permission. If you use the site you are agreeing to use it for your own personal use, and not for any commercial gain either directly or indirectly.
If you wish to use any of the material listed on the Conway Comms website please contact us.

LIABILITY

We do not accept any liability for any errors or omissions that may be present on our website. We reserve the right to change prices, information, specifications and descriptions of listed goods at any time and without prior warning. These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading. Our liability for losses you suffer as a result of us breaking this agreement including deliberate breaches is strictly limited to the purchase price of the Product you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted by us.

CONTACT

For any enquiries please contact Conway Comms by phone on 01438 358 357, email us at info@conwaycoms.com or post.
Our company details are:
Conway Communications Ltd.
Registered Office:
Building 15, Gateway 1000, Arlington Business Park, Stevenage, Hertfordshire, SG1 2FP

Registered in England.

Company Registration Number: Registered in England No. 4023054
VAT No: GB745982780