FAQ’s

Can I replace the screen myself?

Yes. It is relatively easy to replace iPhone screens but for iPads we recommend letting us do it. There are many Youtube tutorials to guide you through the process. An experienced person will do the job in about 5 minutes but it’s best to allow about 20 minutes for the first timer. You will need some simple tools which we supply with each sale and a sharp pair of eyes for those tiny screws. We only supply complete screens which means no transfer of many small parts. Be careful when ordering or you might need to add an hour to the job if you purchase elsewhere!

What areas do you cover?

We cover repairs nationwide in 3 ways. In house, callout and postal. We offer a free collect and return service within 10 miles of Stevenage. Within the rest of Hertfordshire, we charge a £15 fee on top of repair. Nationwide we charge the repair fee plus return special delivery postage of £10.

How quickly will my order be delivered?

All accessories and screens are dispatched same day if order received before 4pm. We aim to get your goods to you as quickly as possible and therefore we offer two delivery types. Royal Mail first class recorded which is normally delivered next day or the day after and Royal Mail special delivery which is guaranteed next day before 1pm. Both delivery forms will require a signature.

Are the parts APPLE ORIGINAL or one of many copies?

Most repairs carried out on Apple units use non-original medium to low quality LCD’s or parts. They are cheaper and can function properly but in the main will not last as long or provide the same quality as the original. We only use original parts and our Lcd screens are either original or original quality. There is a difference in price but your phone or iPad is an expensive item. Get it repaired once and properly by the experts.

Why Conway Comms?

Conway Communications is an Apple repair specialist. We offer iPhone screen repairs, iPad repairs and all repairs on Apple product. We undertake all repairs even water damaged iPhone repairs. From charging port to broken LCD screen repairs and iPhone not powering up, we are the company to contact. We use only original Apple quality screens and parts. It costs a bit more but cheaper copy screens and parts are not an option with us. With twenty plus years in the business, you know the job will be done right first time! We are also Independent Airtime suppliers connecting to EE, Vodafone and O2. With access to non-high street tariffs, we might just be able to improve on your current or new deal! Why not give us a call to discuss.

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Is my repair WARRANTIED?

All items come with a six-month warranty. Buyer can return the item in its original condition within 14 days for a full product refund. For any reported faults please call us or email info@conwaycomms.com in the first instance. We are always happy to help and ensure you are happy with your purchase.

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